Visitor Rules and Concessions

Visitors may enter the Palace only from 21 Dekabristov Street.

The Yusupov Palace in St. Petersburg is a historical, cultural and architectural monument of federal significance. These rules have been drawn up in accordance with the requirements of the St. Petersburg Committee for State Control, Use and Protection of Historical and Cultural Landmarks, the State Fire Supervision Service and Rospotrebnadzor (the Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing).

1. Visits to the Palace are permitted:

- as part of a group accompanied by a tour guide

- independently with an audio guide, following the designated route only

Once visitors have completed the route and passed through the exit checkpoint, they may not re-enter the historic interiors on their own.

2. The following are PROHIBITED in the Palace interiors:

- using professional photographic or video equipment without special permission, as well as tripods and selfie sticks
- crossing barriers, leaning against walls, columns or balustrades, or touching exhibits and decorative elements
- bringing animals into the interiors
- entering the interiors with food or drinks
- remaining in the museum interiors while wearing outdoor clothing, shoes with stiletto heels or metal heel taps, or without protective shoe covers (during the autumn and winter season)
- entering the Palace grounds with hand luggage (suitcases, bags) exceeding 45 × 40 × 35 cm; items larger than 20 × 30 cm must be deposited in the Palace's luggage storage facility.
- talking on mobile phones
- smoking anywhere in the Palace or on the estate grounds

Visitors using mobility aids (wheelchairs) and visitors with baby strollers must clean the wheels before entering. Wheelchairs and strollers must not exceed 80 cm in width or 100 cm in length.

In the event of damage to any protected features of the Palace, the administration of the Cultural Institution has the right to impose a fine of 25,000 (twenty-five thousand) rubles on the visitor responsible. In addition to the fine, the person responsible must reimburse the estimated cost of restoration work required to remedy the damage.

3. Tickets and concessions

- Tickets can be purchased online on the Palace's website or at the ticket office. Tickets are sold for specific sessions, dates and times.
IMPORTANT: If all tickets are sold out on the website, no tickets will be available at the ticket office. Ticket sales close 10 minutes before the session begins.
- Ticket holders may enter no earlier than 30 minutes before the session time indicated on their tickets.
- Visitors arriving late for the session indicated on their tickets will not be admitted. Ticket prices are non-refundable.
- Free admission to the “Self-Guided Tour of the State Halls and the Prince's Living Quarters” with an audio guide is available to the following eligible categories of visitors (citizens of the Russian Federation only): children under seven, orphans, Heroes of the Soviet Union, Heroes of the Russian Federation, full holders of the Order of Glory, people disabled as a result of the Great Patriotic War, veterans and participants of the Great Patriotic War, former concentration camp prisoners, recipients of the Medal “For the Defence of Leningrad” and the badge “Resident of Besieged Leningrad”, internationalist soldiers, participants in the special military operation (SMO) and members of their families, members of large families, persons with Group I disabilities, museum employees and ICOM members.
Free tickets are issued only at the Palace ticket office (21 Dekabristov Street) upon presentation of supporting documentation.

4. Accessibility for visitors with reduced mobility

- The Yusupov Palace is partially accessible to visitors with disabilities and other visitors with reduced mobility. Visitor services are provided on the first and second floors. The first-floor exhibition is accessible to wheelchair users.
- The nearest parking spaces for visitors with reduced mobility are located in the paid parking zone on Dekabristov Street.
- Please notify us of your visit in advance by calling +7(812)314-88-93
- When entering the Yusupov Estate from 21 Dekabristov Street, obtain a free admission ticket at the ticket office without queuing.
- The ticket office attendant will explain how to reach the Main Courtyard and notify the administrators and tour department staff of your visit.
- The Palace entrance from the Main Courtyard is equipped with a ramp and a call button for an administrator.
- On entering the Palace, an accompanying person must leave bulky items and outdoor clothing in the designated cloakroom.
- Accessible toilets are located in the Stable Wing and on the first floor of the Palace. Please inform an administrator before using these facilities.
- Visitors who cannot leave their wheelchairs may visit only the first-floor interiors: (Grand Entrance Hall, Music Lounge, Henry II's Living Room, the Prince's Office, Billiard Room, Moorish Living Room, Checkroom, Secretarial Room, Scullery, Small Dance Hall, Large Living Room, Winter Garden)
- Mobility scooters and electric wheelchairs are permitted only when accompanied by another person and with autonomous movement mode switched off.